Discover how a leading Italian energy company transformed its customer service, improving the customer experience by 35% and reducing operating costs by 45% in just two weeks.
The client: an Italian company specializing in energy solutions.
Company Profile
- Active in the retail energy market since 2003
- Over 43,000 customers (private individuals, SMEs, condominiums)
- 20+ physical locations throughout the territory
- Channels: physical branches, call centers, dedicated app, and digital channels
A cutting-edge energy company that focuses on personalized services and expert advice to provide affordable and reliable energy.
Customer Experience
+
0
%
Classification of requests
+
0
%
Customers who do not call back
-
0
%
The growth of the customer portfolio and increasing service expectations have amplified the typical challenges of customer service in the energy sector.
The INXIDE solution: automation becomes smart
- Intelligent AI agents
Automatic understanding of natural language requests, eliminating complex menus - 24/7 assistance
Continuous support even outside office hours for emergencies and urgent requests
Enriched Customer Profiles Comprehensive overview with history, sentiment analysis, and "next best action" suggestions
A rapid implementation that completely revolutionized the company's customer service without any operational interruptions.
AI system configuration and integration with existing platforms
Operator training and go-live of the smart automation system
Complete transformation of the customer experience with intelligent assistance
The implementation of INXIDE has been a real game-changer for our customer service. In just two weeks, we have completely transformed our customers' experience, offering 24/7 support with a level of service quality that was previously unthinkable. I can now say that we are once again competitive in the energy market.
Luisa - Project Manager
24/7 support
Automated customer service always available for emergencies and urgent requests.
Rapid implementation
Innovative solutions up and running in record time, just two weeks.
Cost reduction
Human resources optimization with significant reduction in operating costs.
Intelligent AI agents
Advanced technology for understanding and automatically handling requests.
Call us at
+06 98 23 2222
Where to find us
, Viale Tunisia 50, Milan
Email
marketing@increso.it
marketing@increso.it
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