With INXIDE, we help online stores improve the customer experience, reduce operating costs, and boost conversion rates, thanks to a Human + AI model designed to support every stage of the customer journey with speed, precision, and quality.
The Challenges Facing the E-commerce Industry
Unmanageable volumes of requests
Sudden surges in traffic associated with Black Friday, sales, Christmas, and other promotional periods cause bottlenecks and unacceptable wait times.
Thousands of similar requests
Repetitive questions about availability, orders, tracking, refunds, discounts, and promo codes take up 60% of customer service resources.
Abandoned shopping carts
Failing to follow up with a potential customer within a few minutes blocks the conversion and results in lost sales.
A fragmented experience
Customers are forced to contact support through different channels (chat, email, phone, WhatsApp) without a consistent flow of information.
Extremely high competition and low customer loyalty
All it takes is one less-than-perfect experience for a customer to choose another e-commerce site.
Rising operating costs
Manually managing customer service, logistics, and after-sales support leads to longer processing times, more errors, and lower profit margins.
Success Stories
Conversational AI for high-volume e-commerce
One of our clients, a major player in the e-commerce sector, has improved its handling of support requests and increased conversions by automating processes, reducing response times, and boosting customer satisfaction.
Pre-sales support that boosts conversion rates
Smart, instant answers about product features and at critical stages of the sales funnel; guided catalog navigation via chat and voice; personalized recommendations based on preferences and behavior.
Automated after-sales service
Self-service management of order tracking, returns, replacements, and support requests. Proactive updates via WhatsApp, email, or SMS. A significant reduction in the volume of recurring customer inquiries.
True omnichannel
Intelligent AI agents, WhatsApp Business, web chat, email, social media (Facebook, Instagram, Messenger), and Progressive Web Apps. A single platform, a single view of the customer.
Advanced self-service experiences
Custom web apps where users can submit complex requests, upload documents, follow step-by-step guides for returns or technical diagnostics, complete payments, and sign digitally.