Assist human agents with AI

PLATFORM
Automation with AI agents
Assist human agents with AI
Agentic Workflows
Plug & play CC
Reporting & Analytics
Prêt pour l'entreprise

AI to support human operators in real time

Support human agents in real time to improve their empathy and problem-solving skills, reduce handling times, and speed up escalations.
Inxide is designed to enhance human capabilities, not replace them. Inxide creates a perfect synergy between Artificial Intelligence and human capabilities.
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Real-time transcription of the conversation and generated summary on the platform

01
Reduced time to understand and resolve issues

thanks to a clear picture of the customer's needs.

02
Immediate recognition of intent and sentiment

by identifying the context of the conversation.

03
Instant access to relevant information:

with the customer file enriched in real time.

04
Reducing cognitive and operational load

thanks to automatic keyword identification.



Real-time multilingual translation of conversations

  • Multilingual support to communicate with customers worldwide in their preferred language.

  • Instantaneous and comprehensible generation of every conversation in real time, without interruptions.

  • Fidelity to context and tone thanks to conversations that retain their original meaning and style.

  • Seamless international customer experience that builds trust and closeness.

Access to corporate knowledge via prompt

Instant access to information to support agents and customers.

Best practice-driven answers with solutions consistent with company procedures and standards.

Interactions automatically tailored to the customer's profile, history, and needs.

Integration with existing databases to ensure comprehensive and up-to-date responses.

Human Agents Powered by AI

01
Reduced decision-making times:
The operator receives immediate suggestions on how to proceed, avoiding wasting time searching for solutions.
02
More effective responses:
Each next best action is contextual and targeted, based on the intent and needs expressed by the customer.
03
Service consistency:
Operators, even with different levels of experience, can guarantee a consistent level of quality in interactions. Operators, even with different levels of experience, can guarantee a consistent level of quality in interactions.
04
Process acceleration:
Escalation, follow-up, or back-office actions are activated with just a few clicks.

Every journey begins with a conversation

Write to us and tell us what you want to achieve:
. Together, we will identify the best path to achieve it, with AI at your side.

Request a demo

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Inxide amplifies human potential with AI, supporting every operator with precise insights and guided actions, freeing up time for higher-value activities.

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