Hospitality

Use CaseHow INXIDE revolutionized the guest experience in the hospitality industry

A success story that demonstrates how Inxide can transform customer service while maintaining the warmth of Italian hospitality.

For over 40 years, one of Italy's leading open-air hospitality businesses has welcomed millions of visitors every year, offering unique experiences throughout Europe.

  • Approximately 1,800 employees across Europe
  • Diversified portfolio: holiday villages, luxury hostels, urban campsites, resorts
  • Mission: constant innovation to guarantee quality, sustainability, and authenticity
Calls handled
+ 0 %
Talk time
- 0 %
Calls transferred to an operator
- 0 %

The challenges facing the sector

Out-of-control requests

Unmanageable peaks in demand during peak season, with frustrating wait times for guests and operational stress.

Outdated IVR for reception

Choice menus that caused frustration, with no context for operators who had to make customers repeat everything.

Late communication

Difficulty in managing international customers with inadequate response times.

The negative impact on business

Compromised customer experience

  • Negative online reviews
  • Support limited to office hours
  • Loss of upselling and cross-selling opportunities

Rising operating costs

  • Need for additional staff
  • Inefficient manual processes
  • Reduced customer loyalty

The future is today

The phygital future of hospitality is already here, and INXIDE is the platform that can accompany your establishment through this digital transformation.



The INXIDE solution: the advanced conversational AI platform

  • Agent AI
    Not just a bot, but a real assistant that understands natural language and provides immediate, relevant answers.

  • voice channel    With the option of integration across all channels: WhatsApp, chat, email, and web app for a smooth and continuous experience.

  • Enhanced operators    Real-time data orchestration for simplified processes and smoother operational management.

Transform your accommodation facility

The integration of conversational AI can revolutionize the customer experience while maintaining the human warmth of Italian hospitality.

24/7 multilingual support

Increase guest satisfaction with continuous support

Reduction in operating costs

Automate repetitive interactions and optimize resources

Increase in revenues

Generate more sales with personalized recommendations

The implementation of Inxide has been a real revolution for our customer experience. We have managed to maintain the human warmth that characterizes Italian hospitality, enhancing it with artificial intelligence. Our guests now receive immediate, personalized assistance in any language, and this is directly reflected in their satisfaction and our competitiveness in the market.

Marco – Customer Experience Director

The future is today

Write to us and tell us what you want to achieve:
. Together, we will identify the best path to achieve it, with AI at your side.

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