In a market where every interaction can make the difference between retaining or losing a customer, delivering a fast, natural, and seamless support experience is no longer optional — it’s a strategic necessity.
Today’s consumers effortlessly move between phone, chat, social media, and email, expecting consistent, personalized, and immediate responses on whichever channel they choose.
This is where Inxide comes in — the conversational AI platform by Increso, designed to revolutionize customer service.
Multichannel, multilingual, and fully integrable, Inxide enables companies to orchestrate intelligent, coherent, and effective conversations across every digital touchpoint.
By combining Generative AI (GenAI) and Conversational AI (CAI), Inxide empowers businesses to deploy advanced AI Agents capable of understanding, learning, interacting, and acting with agility — enhancing the user experience while optimizing internal efficiency.
The platform is built to adapt to real business needs, supporting every stage of the customer journey — from the first inquiry to post-sales assistance — delivering high performance and a tangible impact on operational costs.
Inxide’s AI Agents leverage Generative AI to manage complex conversations in a fluid, natural, and contextual way.
They can shift seamlessly from one topic to another without losing track, understand emotional nuances, and provide responses that are always relevant, up-to-date, and consistent with the customer’s tone and needs.
Thanks to their ability to truly listen, every interaction becomes a moment of genuine connection.
Whether the customer is chatting online or speaking over the phone, the experience remains empathetic, smooth, and natural — with no long menus to navigate or robotic-sounding replies.
The phone remains one of the most widely used — and often most disliked — channels for contacting customer service, especially when the first obstacle is a sterile, complicated IVR system. With our platform, that limitation disappears.
No more buttons to press or commands to memorize — you simply speak naturally.
Thanks to its ability to understand natural language and manage conversational context, the AI Agent transforms every call into a real conversation, eliminating dead time, frustration, and unnecessary steps.
If the customer is irritated, confused, or struggling, the AI Agent automatically detects the sentiment and can decide to escalate the call to a human operator — already providing them with the full context of the interaction.
Inxide’s AI Agents don’t replace human operators — they work alongside them intelligently. They can suggest responses in real time, retrieve information from CRMs or internal databases, and provide transcriptions and insights during the most complex conversations.
THE RESULT?
- Automation of low-value interactions, freeing human agents to focus on more strategic activities;
- Real-time decision support, powered by continuous analysis of intent and sentiment;
- Optimization of internal resources, with a direct impact on costs and handling times (reducing operational workload by up to 40%);
- Smoother, more human service experience, enhancing brand perception for both customers and teams.
Companies that choose Inxide embrace an AI-first approach, radically transforming how they manage customer interactions.
It’s not just a technological upgrade — it’s a paradigm shift that enables the transition from reactive to proactive and predictive management.
Thanks to Generative AI, Inxide empowers businesses to revolutionize customer service by automating and personalizing every interaction, setting new standards for satisfaction and maximizing the value of every touchpoint.
The benefits are tangible:
- Dramatically reduced handling times;
- Ability to manage request peaks without additional resources;
- 24/7, always up-to-date responses;
- Greater operational efficiency through automation of repetitive tasks;
- Smarter data utilization to anticipate customer needs.
In a world where 80% of companies are already adopting an AI-first approach, the true competitive advantage lies in choosing a platform that is flexible, secure, and ready today for the challenges of tomorrow.
If you’re curious to see how our platform works — and what an AI Agent can really do — don’t just take our word for it.
Fill out the form to request your free, personalized demo and discover how to turn every conversation into real business value.