CC plug & play

Transform your Contact Center into a powerful driver of growth and customer loyalty through the synergy between AI and the human touch.

interactions managed per minute

+ 0

Satisfied customer

+ 0 mln

CC PLAG
&PLAY

Growth Engine
From cost center to strategic asset: the Contact Center becomes a key driver for customer loyalty and new business opportunities.

Operational Efficiency
Intelligent automation and unified management of all communication channels reduce handling times and boost productivity.

Strategic Insights
Real-time data and analytics that enable informed decisions and continuous service improvement.

Scalability
An architecture that grows with your business, quickly adapting to operational needs.

SSmart Human Agent Sel
AI analyzes interactions and customer needs to route each request to the most qualified human agent, optimizing matching for a superior Customer Experience.

Advanced Reporting
Interactive dashboards and in-depth analytics that combine operational data with AI-generated insights. Real-time monitoring of KPIs, SLAs, and customer satisfaction metrics helps identify trends, predict behaviors, and drive truly data-driven decisions.

Unified Agent Interface
An omnichannel interface that allows agents to easily manage interactions and engage with customers across any channel — with full conversation history at their fingertips.

Natively Integrated Voice Channel
Intelligent IVRs, AI-based routing, predictive dialing, and automated call management — all designed to deliver the best possible Customer Experience.

CC plug & play

PLATFORM

The Contact Center Becomes a Growth Engine

Transform your Contact Center into a powerful driver of growth and customer loyalty through the synergy between AI and the human touch.

The value of an
Integrated Contact Center

The features of your
new Contact Center:

SSmart Human Agent Sel
AI analyzes interactions and customer needs to route each request to the most qualified human agent, optimizing matching for a superior Customer Experience.

Advanced Reporting
Interactive dashboards and in-depth analytics that combine operational data with AI-generated insights. Real-time monitoring of KPIs, SLAs, and customer satisfaction metrics helps identify trends, predict behaviors, and drive truly data-driven decisions.

Unified Agent Interface
An omnichannel interface that allows agents to easily manage interactions and engage with customers across any channel — with full conversation history at their fingertips.

Natively Integrated Voice Channel
Intelligent IVRs, AI-based routing, predictive dialing, and automated call management — all designed to deliver the best possible Customer Experience.

AI supports human agents without replacing them, fostering a synergistic collaboration that enhances the human touch.

Discover how
to turn your
Contact Center into a
true growth engine.

Together, we’ll define the best path to achieve it — with AI by your side.

Request a demo

Inxide integrates with your Contact Center in just a few clicks, accelerating AI adoption without disrupting existing workflows.

Inxide.ai is a product of Increso, a Customer Experience company since 2016, with offices in Milan, Rome, and Rende.

CC plug & play

PLATFORM

The Contact Center Becomes a Growth Engine

Transform your Contact Center into a powerful driver of growth and customer loyalty through the synergy between AI and the human touch.

The value of an Integrated Contact Center

The features of your new Contact Center:

SSmart Human Agent SelAI analyzes interactions and customer needs to route each request to the most qualified human agent, optimizing matching for a superior Customer Experience.

Advanced ReportingInteractive dashboards and in-depth analytics that combine operational data with AI-generated insights. Real-time monitoring of KPIs, SLAs, and customer satisfaction metrics helps identify trends, predict behaviors, and drive truly data-driven decisions.

Unified Agent InterfaceAn omnichannel interface that allows agents to easily manage interactions and engage with customers across any channel — with full conversation history at their fingertips.

Natively Integrated Voice ChannelIntelligent IVRs, AI-based routing, predictive dialing, and automated call management — all designed to deliver the best possible Customer Experience.

AI supports human agents without replacing them, fostering a synergistic collaboration that enhances the human touch.

Discover howto turn yourContact Center into atrue growth engine.

Together, we’ll define the best path to achieve it — with AI by your side.

Request a demo

Inxide integrates with your Contact Center in just a few clicks, accelerating AI adoption without disrupting existing workflows.

Inxide.ai is a product of Increso, a Customer Experience company since 2016, with offices in Milan, Rome, and Rende.

The value of an
Integrated Contact Center

The features of your
new Contact Center:

SSmart Human Agent Sel
AI analyzes interactions and customer needs to route each request to the most qualified human agent, optimizing matching for a superior Customer Experience.

Advanced Reporting
Interactive dashboards and in-depth analytics that combine operational data with AI-generated insights. Real-time monitoring of KPIs, SLAs, and customer satisfaction metrics helps identify trends, predict behaviors, and drive truly data-driven decisions.

Unified Agent Interface
An omnichannel interface that allows agents to easily manage interactions and engage with customers across any channel — with full conversation history at their fingertips.

Natively Integrated Voice Channel
Intelligent IVRs, AI-based routing, predictive dialing, and automated call management — all designed to deliver the best possible Customer Experience.

Discover how
to turn your
Contact Center into a
true growth engine.