Assist Human agents with AI

thanks to a clear understanding of the customer’s needs.

by identifying the context of the conversation.

through a real-time enriched customer profile.

through automatic identification of key terms.

Real-time multilingual translation of conversations

Multilingual support to communicate with customers around the world in their preferred language.
Instant and understandable generation of every conversation in real time, without interruptions.
Fidelity to context and tone thanks to conversations that retain their original meaning and style.
International customer experience made easy, strengthening trust and closeness.

Instant access to information to support both agents and customers.

Best-practice–driven responses that ensure consistency with company procedures and standards.

Automatically tailored interactions based on each customer’s profile, history, and needs.

Integration with existing databases to deliver complete and up-to-date answers.

Human Agents Powered-by AI

human agents receive instant suggestions on the best course of action, eliminating time lost searching for solutions.

every next best action is contextual and targeted, based on the customer’s intent and expressed needs.

human agents of varying experience levels can deliver a uniform standard of quality across all interactions.

escalations, follow-ups, and back-office actions are triggered in just a few clicks.