Discover how a major Italian energy company transformed its customer service — improving customer experience by 35% and reducing operational costs by 45% in just two weeks.
The Client: An Italian Company Specializing in Energy Solutions
Company Profile
- Operating since 2003 in the retail energy market
- Over 43,000 customers (private clients, SMEs, residential buildings)
- 20+ physical service points across the country
- Channels: physical branches, call center, dedicated app, and digital platforms
A forward-thinking energy company focused on delivering accessible, reliable energy through personalized services and expert consultancy.
Customer Experience
+
0
%
Request Classification Accuracy
+
0
%
Customers Needing Follow-Up Calls
-
0
%
The growth of the customer portfolio and increasing service expectations have amplified the typical challenges of customer service in the energy sector.
The INXIDE solution: Smart Automation
- Intelligent AI Agents Automatic understanding of requests in natural language, eliminating complex menu navigation.
- 24/7 Assistance Continuous support beyond office hours for emergencies and urgent inquiries.
- Enriched Customer Profiles Comprehensive overviews including interaction history, sentiment analysis, and “next best action” recommendations.
A lightning-fast deployment that completely transformed the company’s customer service — with zero operational downtime.
AI system setup and integration with existing platforms.
Operator training and go-live of the smart automation system.
A complete transformation of the customer experience through intelligent assistance.
The implementation of INXIDE has been a real game-changer for our customer service. In just two weeks, we completely transformed our customer experience, offering 24/7 assistance with a level of service quality that was previously unimaginable. Today, I can confidently say we’ve regained our competitive edge in the energy market.
Luisa - Project Manager
24/7 Assistance
Automated customer service always available for emergencies and urgent requests.
Fast Implementation
Innovative solutions up and running in record time — just two weeks.
Cost Reduction
Optimize human resources with a significant decrease in operational costs.
Intelligent AI Agents
Advanced technology for automatic understanding and management of customer requests.
Call us
+06 98 23 2222
Where to find
Viale Tunisia 50, Milano
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