Hospitality

Use CaseHow INXIDE Revolutionized the Guest Experience in the Hospitality Industry

A success story that shows how Inxide can transform customer service while preserving the warmth of Italian hospitality.

For over 40 years, one of Italy’s leading open-air hospitality brands has welcomed millions of visitors each year, offering unique experiences across Europe.

  • Around 1,800 employees across Europe
  • Diversified portfolio: holiday villages, luxury hostels, urban campsites, and resorts
  • Mission: continuous innovation to ensure quality, sustainability, and authenticity
calls managed
+ 0 %
conversation time
- 0 %
operational efficiency
+ 0 %

Industry Challenges

Overwhelming Request Volumes

Unmanageable peaks in customer requests during high season, leading to long waiting times for guests and increased operational stress.

Outdated IVR System

Menu-based interactions that caused frustration and provided no context to operators, forcing guests to repeat information multiple times.

Delayed Communication

Difficulties managing international customers with slow and inadequate response times.

The Negative Impact on Business

Compromised Customer Experience

  • Negative online reviews
  • Support limited to office hours
  • Lost upselling and cross-selling opportunities

Rising Operational Costs

  • Need for additional staff
  • Inefficient manual processes
  • Lower customer retention

The Future Is Now

The phygital future of hospitality is already here — and INXIDE is the platform that can guide your business through this digital transformation.



The INXIDE solution: The Advanced Conversational AI Platform

  • AI Agents
    Not just a simple bot, but a true assistant that understands natural language and provides immediate, relevant responses.
  • Voice Channel
    Seamless integration across all channels — WhatsApp, chat, email, and web app — for a smooth and continuous experience.
  • Empowered Operators
    Real-time data orchestration for streamlined processes and more efficient operational management.

Transform Your Hospitality Business

Conversational AI integration can revolutionize the customer experience while preserving the human warmth of Italian hospitality.

24/7 Multilingual Assistance

Increase guest satisfaction with continuous, around-the-clock support

Reduced Operational Costs

Automate repetitive interactions and optimize resource allocation

Increased Revenue

Drive more sales through personalized recommendation

The implementation of Inxide has been a true revolution for our Customer Experience. We’ve managed to preserve the human warmth that defines Italian hospitality, while enhancing it through Artificial Intelligence. Our guests now receive instant, personalized assistance in any language — and this has had a direct impact on their satisfaction and our competitiveness in the market.

Marco – Direttore Customer Experience

The future is now

Tell us what you want to achieve — together, we’ll define the best path to reach it, with AI by your side.

Request a demo

Privacy Policy

Chiamaci
+06 98 23 2222

Where to find us
Viale Tunisia 50, Milano

Email

marketing@increso.it
Linkedin-in Youtube

Inxide combines your knowledge base with our expertise to create faster, more empathetic, and more effective Customer Journeys.

Explore more